The system provides all employees that have customer contact accessibility to the same information. Thereby, the employees can work more effectively towards the marked and the individual customer.
The system contains several overviews with all the information the sales management and the sales people need, in a systematic and controlled sales process. The sales opportunities are qualified and methodologically evaluated by probability.
Information about the company's pipeline and the probability that the opportunity turns into a sale is assorted through different criterion's, such as; who is responsible for the sales opportunity, which month the contract is assumed negotiated, which customer the opportunity concerns etc.
In Symfoni Sales Support, you can find all relevant information about the customer or the contact, in one view. All contact information and previous correspondence is presented in a user-friendly format. In the same view, you can also create mail, documents, offers and other relevant information that is necessary in order to nurse and follow up on existing customer relations and create new ones.
Symfoni Sales Support provides the company with the opportunity to build their own sales processes. This method provides a good possibility for structuring the sale peoples daily work, by predefining the different sales processes into phases.
The company can, thereby, differentiate the sales processes, by complexity or variations attached to the department, region or country. This makes the sale peoples work easier, the quality in the sales process is secured and a professional and consistent work-flow across departments and locations is obtained.
Besides the access to predefined sales processes, the system is integrated with a separate product database. Thereby, one can get the necessary product information when creating an offer.
In the actual offer document, a generator is built inn that gets information about prices, quantity and possible discounts. The system then presents a complete overview of the content and conditions for the offer.
These factors contribute to a high quality on what the customer receives and on qualified information in the system.
Symfoni Sales Support is built to function in a “dashboard” user interface that shows all relevant information about the customer or the contact in one view. This information can be related to contacts, presentations, offers, mail, meetings, economic information, sales opportunities or who is working with the customer in a team etc.
This provides a fast overview and a very user-friendly interface, which is important in a hectic workday. The technology also makes it possible to attach the solution to many other underlying systems. The user does not have to think about which applications or databases he/she has to access. Everything is presented in one workspace.
