• Basis information used in all parts of the organization
• Quality assurance of information
• High availability on common information
• Effective information flow
• User friendly

Symfoni eOffice
During a normal day at work we cover a variety of activities. Information and knowledge created through these activities are valuable to the organisation beyond the personal productivity and knowledge gains. The challenge facing the enterprise is converting this information and knowledge from being usable only to the individual, to being a resource for the organisation as a whole.

This premise is the basis for developing eOffice, and makes eOffice a unique tool for making information and knowledge available to the organisation.

eOffice consists of several databases covering different needs from ensuring consistent base information across the Symfoni applications, to databases simplifying the flow of information among the employees so that meeting coordination, reception services and other administrative tasks become easier and more efficient.

eOffice gives the user full interactivity when creating, maintaining and deleting documents from web with an intuitive and user friendly interface. eOffice contains functionality for transferring e-mail from the mailbox to other Symfoni applications, enabling easy sharing of information across the organisation. Another function is the Public Calendar, enabling easy sharing and complete insight into all appointments and busy times for all employees. Below follows a more detailed description of the key applications within eOffice.

Public Calendar
Being fully integrated with the Notes mailbox calendar, the Public Calendar offers a complete overview of the organisation’s appointments and absences.
The Public Calendar is specifically tailored to the reception desk needs, but is also a useful tool for all employees when planning meetings that include several persons or departments. The system gives a clear view of availability for the individuals, the departments or other sections within the defined organisational hierarchy.

Employees
Symfoni Employee is a useful tool containing information about the employees. The system is well suited to reflect different organisational structures as well as keeping updated on organisational changes. Further, the database enables quick access to information about the employees; who’s who, direct phone numbers, organisational belonging, superior etc. Employees may also be used for registering job title, job description, employment type (permanent, temporary etc.), competency areas and so on. The system does not require central steered maintenance as each employee can edit the information about themselves and their employee relationship. The edited information is made available by a one-click action when approved by personnel management. The system also records changes in the employee relationship so that carrier development is easily monitored. In other words, Symfoni Employees is a good tool for everyone, including line management, personnel department and the switchboard.

Contact Manager
The Contact Manager is a central address register designed for the entire organisation where information about the organisation’s external contact base is registered. The application is flexible for best to reflect the contact’s different organisational structures. For each company contact, an unlimited amount of departments and contact persons can be registered. The application also allows for registering private persons not affiliated with any companies.

The Contact Manager is prepared for mass mailings and is integrated with Symfoni Inquiry for following up on group mailings. The purpose of Symfoni Inquiry is to gather, distribute and follow up on inquiries – including Internet.
When an inquiry is recorded, it is automatically forwarded to the person responsible for following up that type of inquiries. Inquiries can be followed up on and answered directly within the system. Symfoni Inquiry is not a part of eOffice.

Discussion
Discussion is a forum database for exchanging experiences, place questions, give answers and submit supplementing and complementing answers. The system keeps track of read/unread for each user making it easier to keep on top of things.

Content
eOffice is available in English and Norwegian, and consists of the following databases:

• Autotext
• Configuration
• Contact Database
• Employee Database
• Discussion
• Document Templates
• Experiences
• Handbook
• Keywords
• Mailbox
• Personnel Handbook
• Postal Code
• Products
• Public Calendar

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